Replyco — Help Desk Software for Online Retailers

All messages from all sales platforms can be managed in a single inbox.

50%

Time saved

1,200+

Users

Inbox for everything

24/7

& available everywhere via cloud

Visit replyco.io

“Replyco has helped us meet increased demand and provide various contact options. They have also made our work more efficient and structured.”

Steffi & Rabea (founders of Limmaland) about Replyco

Smart Inbox

Say goodbye to switching between different platforms! With Replyco, you can quickly answer tickets in one system.

AI Features

Use Replyco's AI features to quickly, easily, and efficiently answer your support tickets.

Email Automation

Thanks to the numerous automation options, you can stay in touch with your customers around the clock and provide them with assistance.

Reporting at a Glance

Replyco provides simple, concise reports that give you access to your most important metrics and e-commerce data.

Team Collaboration

Collaboration within a support team is critical to success. Replyco offers a variety of features that enable smart, cost-effective team collaboration.

Chat and Direct Messages

Stay in touch with your customers using the in-app support feature, which includes social messaging, direct messages, and live chat. All your messages are in one place for easy, streamlined chat support.

Replyco Supports Your Customer Service Team With These Features

Communicate successfully and make a lasting impression with Replyco. Explore all of our integrations in detail on the Replyco website.

All features on replyco.io

25+ interfaces for your e-commerce

Replyco provides you with interfaces to the most important sales channels and social media platforms to stay in touch with your customers wherever they are. All Replyco interfaces can be found on the website:

All interfaces at replyco.io

25+ Integrations for Your E-Commerce

Replyco provides seamless integration with the most important sales channels and social media platforms, allowing you to connect with your customers wherever they are.

All interfaces on replyco.io

Story & faces to Replyco

Customer service in e-commerce shouldn't be complicated — that's what drives us to develop simple and intuitive help desk software for everyday use by online retailers!

The most important questions about Replyco

Is it possible to manage messages from multiple shops and marketplaces simultaneously in Replyco?

That's exactly what Replyco is for! Connect your online shop and other sales platforms to your Replyco account to manage all your messages from one inbox. You can also connect your email and social media accounts to answer all messages within Replyco.

How much does Replyco cost?

It depends on the package you choose. You can choose from S, M, L, and XL. The packages differ based on the number of tickets and integrations processed with your account, among other things.

How do I set up Replyco?

The setup process is quick and easy, and doesn't require any IT knowledge. Simply connect your desired integrations and import your first tickets. You can also find instructions on how to connect the integrations on the Replyco help page.

Can I connect Billbee and Replyco?

Yes, you can integrate Billbee with your Replyco account. Then, you will see order data from Billbee in Replyco, allowing you to respond to your tickets in a more targeted manner. You can also create rules in Billbee via Replyco.

What exactly counts as a ticket?

Only messages that have received a response from Replyco count as tickets. Therefore, all newsletters, spam, order confirmations, social media messages, etc., do not count as tickets. It only counts as a billing ticket when you answer one of these emails.